Refund Policy

1. Scope

This Refund Policy applies to payments made directly to Inyanza Systems for SentinelCore subscriptions, managed pilots, assessments, implementation, consulting, and related professional services.

A signed order form, statement of work, or other customer agreement may contain different or additional payment and refund terms. The signed customer agreement controls where its terms differ from this policy.

2. Assessments and professional services

Unless otherwise stated in writing, paid assessments and professional-service engagements use the following payment structure:

• Fifty percent is due before paid work begins.
• Fifty percent is due upon completion and before the final report, production handoff, or other final deliverables are released.

The initial payment becomes non-refundable once Inyanza Systems begins the paid work, reserves committed resources, performs material analysis, or incurs non-cancellable third-party costs.

3. Cancellation before work begins

A customer may request cancellation before paid work begins. Inyanza Systems may approve a full or partial refund, less non-refundable payment-processing charges, third-party costs, or other amounts already committed for the engagement.

4. Subscription services

Subscription and platform-access fees are generally non-refundable once the applicable service period begins, except where required by law, caused by a verified duplicate or incorrect charge, or expressly agreed in writing.

Cancellation of a recurring subscription prevents future renewal but does not normally create a refund for the current service period.

5. Complimentary reviews and evaluations

A complimentary AI or Website Security Exposure Review, evaluation, demonstration, or other no-cost service has no cash value and is not eligible for a refund or credit.

6. Customer delay or non-cooperation

Refunds are not provided for delays, incomplete work, or reduced value caused by the customer's failure to provide required information, access, approvals, personnel, or other agreed dependencies.

7. Service concerns

Customers should promptly notify Inyanza Systems of a material service concern. Where appropriate, Inyanza Systems may correct the issue, repeat affected work, provide a service credit, or approve a refund at its reasonable discretion and subject to the applicable agreement.

8. Refund requests

A refund request must identify the customer, invoice or transaction, service involved, payment date, and reason for the request. Requests may be submitted to billing@inyanzasystems.com or legal@inyanzasystems.com.

Approved refunds will ordinarily be returned to the original payment method. Processing time may depend on the payment provider and financial institution.

9. Chargebacks

Customers should contact Inyanza Systems before initiating a chargeback so the parties can review the transaction and attempt to resolve the issue. Fraudulent or abusive chargebacks may result in suspension of services and collection of amounts lawfully due.

10. Legal rights

Nothing in this policy limits refund, cancellation, or consumer rights that cannot lawfully be waived.

11. Policy updates

Inyanza Systems may update this policy prospectively. Material changes will be reflected by a revised effective date. A signed customer agreement remains controlling for the engagement it governs.